Our Privacy Policy
Eli's Candles LLC is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. Eli's Candles LLC will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.
Shipping Policy
Please understand we have no control over the shipping rates, though we do take the time to try to use the cheapest delivery means for our customers, unless we are personally requested to by the customer themselves. We do not inflate the charges for gain. You will receive a tracking number as your item is shipped and can always contact us at eliscandlesllc@gmail.com with any concerns or questions pertaining to your shipped order.
We currently only ship inside of the US.
Cancellation/Refund/Return
Policy
Order Cancellation
All orders purchased within 24 hours may request for a cancel. After 24 hours, orders may not be canceled.
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Refunds
All sales are final!
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Returns
All sales are final, no returns are accepted for sanitary purposes.
If there is an issue with your product please email us at eliscandlesllc@gmail.com with a picture of the product and description of issue.
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Terms of Service
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Eli's Candles LLC is not responsible for - incorrect e-mail or postal address.
Eli's Candles LLC will be responsible for - damaged candles due to delivery mishandling for shipped orders.
Eli's Candles LLC is not responsible for - damaged or missing items due to delivery mishandling for shipped orders.
Eli's Candles LLC shall not be responsible for any injuries, damages or losses of any kind due to your use of any product purchased from Eli's Candles LLC.
We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.
Your purchase from Eli's Candles LLC signifies your acceptance of the aforementioned information and policies.